Terms & Conditions

Late arrivals 

In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterward. 

Spa etiquette 

To preserve the sense of quiet, relaxation and time away from distractions essential to everybody’s enjoyment of their spa experience, kindly turn off your mobile phone. 

Clothing 

Swimwear is mandatory in the communal suites and pool area. Swim hats must also be worn in pool areas. 

Minimum age 

To maintain a peaceful environment, children under 18 years are not permitted in the Spa. 

Cancellation 

A 50% cancellation charge will be incurred for any treatment or spa programme not cancelled at least 24 hours prior to
appointment. Cancellation within 12 hours will incur a 100% charge.  

Preparing for your spa treatment 

For ladies, no preparation is necessary – turn up and enjoy! For men we recommend shaving prior to having a facial for maximum comfort and benefit to the skin, but other spa treatments require no preparation.